Shipping

We dispense and ship within the United States only. A prescription cannot be sent to an address outside the US, and we would rather say so here than at checkout.

When it leaves us

• Retail medications usually ship the business day after a pharmacist approves the prescription.
• Compounded preparations are made to order, so allow longer. If timing matters, say so when you send the prescription and we will tell you what is realistic.
• Nothing ships before approval. A pharmacist reviews every prescription first, which is also the point at which you are charged.

Cold-chain items

Anything temperature-sensitive ships in insulated packaging with a coolant. Please open the parcel the day it arrives and refrigerate the contents straight away. If it arrives warm, do not use it — call us on 832-886-4296 and we will replace it.

Tracking

We email a tracking number when the parcel leaves the pharmacy, and the same number appears in your account.

Signature on delivery

Some medications require a signature. If nobody will be in, tell us before we ship rather than after — a controlled or refrigerated item left on a doorstep is a problem for everyone.

If something goes wrong

• It has not arrived. Tell us and we will trace it.
• It arrived damaged. Keep the packaging and photograph it. We replace damaged deliveries.
• It arrived warm. Same day if you can, so the packaging and its temperature indicator are still to hand.

Full detail is in our return policy.

Costs

[TO CONFIRM: your shipping charges, any free-shipping threshold, and whether expedited or overnight delivery is offered — and at what price — for cold-chain items.]